Traveloka says it is aware of 2019 fraudulent activity, denies data misuse
Earlier this week, KrASIA reported that people in Indonesia were having difficulty requesting services from financial institutions due to low credit scores and unpaid 2019 bills “owed” to Catturnusa Sejahtera Finance, a company hired by Traveloka to operate its payment service later. These people said they never signed up to use Traveloka PayLater, never received invoices, and never been contacted by debt collectors. They only learned about the mysterious transactions when the banks turned down their credit card applications.
On his website, Traveloka says: “In order to use PayLater, you will need to apply for it first.” Payments for purchases can be spread over a maximum of 12 months, with a limit of IDR 50 million, or USD 3,500.
There is little public information about Catturnusa, the subcontractor that manages Traveloka PayLater. One of the victims who carried shadow debt from Catturnusa said during her visit to Traveloka’s office in West Jakarta in 2019, Catturnusa’s office was in the same building but on a different floor. In March 2021, Traveloka moved to its new headquarters in BSD City, in the south of Tangerang.
“Traveloka Caturnesa” is listed as a client of an IT company called Nusantara Duta Solusindo, or NDS. KrASIA contacted NDS by phone and spoke with company staff, who were unable to immediately answer questions. KrASIA followed by sending email inquiries to NDS but did not receive a response until this article was published.
Responding to KrASIA’s requesting comment regarding loans that were issued through Traveloka PayLater without people’s permission, Traveloka’s corporate communications manager, Reza Amirul Juniarshah, said the company was aware that a “very small number” of Users in 2019 experienced “inconsistencies” in their credit rating as a result of fraudulent activity originating from Traveloka’s platform. “However, following an investigation, we concluded that there had been no misuse of user data stored by Traveloka, and we have worked with the individuals and authorities concerned to clarify the matter. “said Juniarshah.
The company said it has launched a series of data security education campaigns to raise awareness of the importance of protecting confidential data. Traveloka also promotes data protection best practices among its users, the company said.
âWe have strong security measures in place which are constantly being improved, and we do not share user data with third parties without the explicit consent of our users,â said Juniarshah. âOur Traveloka PayLater service is no exception; Since launching in 2018, we’ve provided multi-layered security, including requiring official government identification and biometric verification, as well as token security for credit card payments.
The exact source of the data that was used for the unauthorized financing via Caturnesa and Traveloka PayLater remains unclear.
Traveloka plans to register in the United States through a PSPC merger in 2021, CEO Ferry Unardi said earlier this year. The company is said to be in talks with Bridgetown Holdings Ltd, which is sponsored by Richard Li and Peter Thiel, according to a report released in April by Bloomberg.
Read This: Illegal and Unauthorized Loans Have Been Issued Via Traveloka PayLater Raising Concerns About Data Misuse