Since 2011, Phison has been planning and promoting Employee Assistance Programs (EAPs) by combining internal company resources and the expertise of consulting firms. Unlike general orientation and orientation, the scope of employee assistance programs covers the individual level as well as the organizational and management levels. Based on the theory of ecological systems, through the multi-level assessment of microsystems, mesosystem and macrosystem, we can see the needs and jointly formulate solutions to help employees solve the difficulties or problems encountered.

Over the years, the scope of counseling services has expanded to work, family, relationships, physical and mental health, mental illness, finance, law and management consulting, and Service subjects include all Phison employees (no limit on number of times using the Services) and second-degree relatives or higher-degree relatives (three times per person per year; additional times may be requested in depending on individual needs). We also explain the Services to employees, encourage them to use the Services through non-periodic courses and advertisements.

From 2019 to 2021, among those who used EAPs, a total of 1,314 people used the first stage telephone consultation (with case managers) and 233 used the second stage consultation (with professional consultants), thus bringing the total number of consultations to 1,547 . The consultation topics are mainly the law, the parent-child relationship, stress and interpersonal relationships. The average satisfaction score of consultation users over the past three years is 5.4 points (out of 6 points).

We will continue to promote this business, take practical steps to help resolve work, personal or emotional difficulties of employees and their families, prevent employees from reducing their work effectiveness due to personal issues, and maintain the balance of their body and mind.

Note: Ecological systems theory is a model of individual development proposed by Bronfenbrenner, emphasizing that developing individuals are embedded in a series of mutually influencing environmental systems, in which systems interact with individuals and affect individual development.